Privacy Policy
This Privacy Policy explains how ShipHero (“ShipHero,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you use the ShipHero platform and any associated applications, websites, APIs, and third-party integrations (collectively, the “Services”). By using the Services, you agree to the practices described in this Policy.
Information We Collect
We collect the following categories of information:
- Account and contact information — name, business name, email address, and authentication identifiers used to sign in to the Services.
- Operational data — orders, products, inventory, shipments, warehouses, customers, and vendors that you process through the platform.
- Integration data — information exchanged with third-party services you choose to connect, such as accounting platforms (e.g. QuickBooks Online), e-commerce stores, and marketplaces. We access this data only with your authorization and only to provide the features you enable.
- Usage and device data — log data, IP address, browser type, and diagnostic information collected automatically to operate, secure, and improve the Services.
How We Use Information
We use the information we collect to:
- Provide, maintain, and operate the Services and your connected integrations.
- Synchronize data between ShipHero and the third-party services you authorize.
- Authenticate users, secure accounts, and prevent fraud or abuse.
- Provide customer support and respond to your requests.
- Monitor performance, debug issues, and improve the Services.
- Comply with legal obligations and enforce our agreements.
How We Share Information
We do not sell your information. We share information only as needed to operate the Services:
- With third-party integrations you authorize — when you connect a service such as QuickBooks Online, we exchange the data required to deliver the integration, subject to that provider’s own terms and privacy policy.
- With service providers — vendors who host, process, or support the Services under contractual confidentiality and data-protection obligations.
- For legal reasons — when required by law, regulation, legal process, or to protect the rights, property, or safety of ShipHero, our users, or others.
- In a business transfer — in connection with a merger, acquisition, or sale of assets, subject to this Policy.
Data Retention
We retain information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When you disconnect an integration, we stop accessing new data from that provider and delete or de-identify associated data in accordance with our retention schedules.
Data Security
We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction. These include encryption in transit, access controls, and scoped credentials for third-party integrations. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have rights to access, correct, export, or delete your personal information, and to disconnect any integration at any time from within the Services. To exercise these rights, contact us using the details below.
Third-Party Services
The Services integrate with third-party platforms that operate under their own terms and privacy policies. We are not responsible for the practices of those third parties. We encourage you to review the privacy policy of any service you connect.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be communicated through the Services or by other reasonable means.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at privacy@shiphero.com.